77abc game's Privacy Policy

This privacy policy is issued by the company operating the 77abc game platform and applies to all individuals who use our services through our website, mobile application, or any other digital channel.

By creating an account or conducting any transaction using our services, you are considered to have agreed to the terms described in this policy. 77abc game believes that transparency and accountability regarding user information are the foundation of a trustworthy service.

This privacy policy is an integral part of our Terms and Conditions. Reading both documents together will give you a full understanding of how your account and information are managed.

In this policy, "we" or "our" refers to the 77abc game platform, and "you" or "user" refers to any registered or unregistered visitor.

When you open an account on 77abc game and while using our services, we collect certain necessary information. Without collecting this information, we cannot provide our services in a safe and orderly manner.

2.1 Information You Provide Directly

Information you provide yourself during registration or account management:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Payment method details — bKash, Nagad, Rocket, Upay, or relevant bank account information
• Password (encrypted before storage)

2.2 Automatically Collected Information

When you use our platform, certain technical information is recorded automatically:

• IP address and device identification information
• Browser type, language, and version
• Page visits, click patterns, and session duration
• Game play history and betting records
• Transaction time and amount logs

2.3 Information Received from Third Parties

In some cases, we may verify information through trusted third-party services for identity verification or fraud prevention purposes. Information collected through this process is used solely for security purposes.

77abc game uses the collected information only for the following purposes. It is never sold or exchanged with any commercial third party.

• Account Management: To complete the registration, login, and account verification process.
• Payment Processing: To successfully carry out deposits and withdrawals and to maintain transaction records.
• Service Improvement: To analyse user experience and improve platform performance.
• Customer Support: To resolve issues and process complaints via live chat and email.
• Fraud Prevention: To detect unusual account activity and investigate when necessary.
• Promotional Communication: To send bonus offers and relevant information, subject to your consent.
• Responsible Gaming: To identify unusual playing patterns and ensure user support.

We never use your information to make automated decisions that affect your account without giving you a proper opportunity for review.

77abc game does not sell your personal information. However, in certain specific circumstances, information may be shared on a limited basis:

4.1 Payment Service Providers

To process deposits and withdrawals, we share the necessary transaction information with bKash, Nagad, Rocket, Upay, and the relevant banking infrastructure. This sharing is limited strictly to completing the specific transaction.

4.2 Technology and Service Partners

Limited and contractual information may be shared with trusted technology companies that assist in running games and managing the technical operations of the platform. These partners may not use your information beyond our guidelines.

4.3 Legal Obligations

Required information may be provided based on valid directives from a government authority or court under applicable laws in Bangladesh. In such cases, we always provide only the minimum necessary information.

4.4 Business Transfers

If a change in business structure occurs in the future for any reason, user information may also be part of that process. In such a case, users will be notified in advance.

Cookies and similar technologies are used on the 77abc game website. Cookies are small text files stored in your browser or device that help improve your browsing experience.

5.1 Essential Cookies

Without these cookies, the core functions of the website — login sessions, payment security, and form protection — cannot operate. There is no option to block them.

5.2 Functional Cookies

These cookies are used to remember your language preference, display settings, and other personalised preferences. They are stored beyond your current session.

5.3 Analytics Cookies

Analytics cookies are used to understand which parts of the platform are used most and where improvements can be made. This information is analysed in aggregate, not individually.

You can manage cookies from your browser settings. However, disabling essential cookies may cause some services to not work properly.

We retain your information for as long as it is necessary to provide our services or as required to meet legal obligations.

• Active Accounts: All profile and transaction information is retained while the account is active.
• Closed Accounts: Even after an account is closed, financial records and identity verification information are retained for a specified period as required by applicable law.
• Analytics Data: Anonymised analytics data may be retained for a longer period.

After the set retention period, data is securely deleted or anonymised in a way that makes it impossible to identify any individual from it.

Industry-standard technical and organisational measures are in place on the 77abc game platform to protect your information.

• SSL Encryption: All data transmission is encrypted using SSL technology, making it impossible for third parties to intercept.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Limited Access: Among our staff, only those who need it for their work can access specific information.
• Security Monitoring: The system is monitored at all times and any unusual activity is reviewed immediately.
• Regular Security Audits: Security tests are conducted periodically to identify vulnerabilities in the platform.

Please note that no method of transmitting information over the internet is 100% secure. You also have a responsibility for the security of your account — use a strong password and do not share it with anyone.

As a user of 77abc game, you have the following rights regarding your own information:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: If there is any incorrect information in your profile, you may request that it be corrected.
• Right to Deletion: In certain circumstances you have the right to request deletion of your information, though it may not be possible to delete all data due to legal obligations.
• Right to Object: You may object to certain types of data processing, particularly for marketing purposes.
• Data Portability: You may request your account information in a specific format.

Any requests related to these rights can be made by contacting our support team directly. We aim to respond to requests within a reasonable time.

To learn more about responsible gaming and how your information is used, read our Responsible Gaming page, which also covers options for controlling your account and setting limits.

All services on 77abc game are for individuals aged 21 and above only. We do not knowingly collect information from anyone under 21 or allow them to open an account.

Age is verified at the time of registration, and identity documents are checked in suspicious cases. If a user is found to be under 21, their account is closed immediately and the collected information is deleted.

If a child or minor has accidentally provided information, their parent or legal guardian may contact us — we will arrange to delete the information promptly.

77abc game reserves the right to update this privacy policy from time to time. The policy may be revised due to technological changes, legal requirements, or an expansion of services.

If any significant changes are made, we will notify users in the following ways:

• Publishing a notice on the website
• Sending a message to the registered email address
• Displaying a notice at login

If you continue using the platform after changes are made, you will be considered to have agreed to the revised policy. We therefore recommend reviewing this page regularly. You can also find the latest information about the site on our About Us page.

The "Last Updated" date at the top of the page shows when the policy was last revised.

If you have any questions, concerns, or rights-related requests regarding this privacy policy, please contact us directly.

Our support team is available in both Bengali and English, seven days a week, 24 hours a day, via live chat and email.

When contacting us, providing your account name and a description of your request will help us assist you faster. Answers to common questions may also be found in our Frequently Asked Questions (FAQ) section.